Privacy Policy for Timepiece Treks

At Timepiece Treks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our online platform and services. We adhere to applicable privacy laws, including the General Data Protection Regulation (GDPR) and other regional regulations.

Information We Collect

We collect various types of information to provide you with our bespoke travel services. This may include:

• Personal Identification Information: Your name, date of birth, gender, nationality, passport details, visa information, and contact details (address, phone number, email).
• Travel Preferences and Needs: Information about your travel plans, destinations, interests, dietary requirements, medical conditions relevant to travel (with your explicit consent), and any specific accommodations or assistance you may require.
• Financial Information: Payment card details and billing address, used solely for processing your bookings and transactions. This information is processed securely through trusted payment gateways and is not stored on our servers.
• Communication Data: Records of your interactions with us, including emails, phone calls, and inquiries made through our online platform.
• Technical Data: IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our website, products, and services.

How We Collect Your Information

We collect information through various methods:

• Direct Interactions: When you fill out forms on our site, communicate with us via email or phone, or otherwise provide us with information directly in relation to our services (e.g., when requesting a quote, making a booking, or subscribing to our newsletter).
• Automated Technologies or Interactions: As you interact with our online platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage the travel services you request, including designing bespoke itineraries, arranging flights, accommodation, tours, and other travel components.
• To process your bookings and payments securely.
• To communicate with you regarding your travel plans, bookings, and any updates or changes.
• To personalize your experience and offer services tailored to your interests and preferences.
• To improve our services, website, and customer experience.
• To send you marketing communications about our new packages, special offers, and travel news, where you have consented to receive them. You can opt out at any time.
• To comply with legal obligations and regulatory requirements.
• For internal administration, analytical purposes, and fraud prevention.

Disclosure of Your Information

We may share your personal information with carefully selected third parties only when necessary to provide our services or when legally required:

• Travel Suppliers: Airlines, hotels, cruise lines, local tour operators, and other service providers essential for fulfilling your travel arrangements.
• Payment Processors: Secure third-party payment gateways for processing transactions.
• IT and System Administration Providers: Providers who support our website and internal systems.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Governmental and Regulatory Authorities: Where we are legally obliged to disclose your information, for example, for immigration, customs, or security purposes.

We ensure all third parties we share your data with are bound by contractual obligations to keep your personal information confidential and use it only for the purposes for which we disclose it to them.

International Data Transfers

As a global travel agency, it may be necessary to transfer your personal data to countries outside of your own, including countries outside the European Economic Area (EEA), to fulfill your travel bookings. For example, if you book a tour in Asia, your data may be shared with local operators in that region. We ensure that any such transfers comply with applicable data protection laws and that your data is afforded a similar degree of protection by ensuring at least one of the following safeguards is implemented:

• Transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
• Where providers are based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
• Right to lodge a complaint with a supervisory authority.

If you wish to exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our online platform may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: